1. The work will be undertaken as per the scope and specification given in the estimate and executed by our Authorized Service Execution Partner. Any amendments or changes to the said estimate will be carried out only upon issuance of a revised or separate estimate from the concerned sales representative of NEO by Nippon Paint.

2. Colors must be chosen one day prior to executor start date. Any changes made after that will attract additional charges.

3. Water and Power Supply requirements for the painting execution has to be provided by the customer.

4. During the course of execution, the site should be made available for NEO by Nippon Paint Team, free from other tradespeople, civil workers, cleaners, plumbers etc. If our working space is interfered with, NEO team have rights to suspend the work temporarily till such time the same is cleared and if it is beyond 7 days then the contract will be cancelled and refund will be made after deducting Total cost involved which includes, cost of paint, accessories, manpower, supervision etc. incurred till such time.

5. Our professional applicators team will handle the shifting of any heavier objects / furniture if required; Customers are advised to secure the valuables and fragile items in the house during painting work and NEO by Nippon paint will be not responsible for any damages.

6. The project timeline mentioned in the estimate and Project Planner is subject to change for reasons such as unfavorable weather, unforeseen circumstances etc. NEO by Nippon Paint reserves the right to amend the timeline in such instances which is beyond control.

7. In case of the selected shades are accent, additional number of quotes might be required in some cases to achieve the desired coverage. In such instances, the cost for additional quote has to be borne by the customer for which the estimate will be shared by the sales representative of NEO by Nippon Paint.

8. All the permissions and policies required by the civic bodies, society association is the sole responsibility of the customer and is also expected to adhere by the same.

9. For Warranty related T&C refer to the invoice

Privacy Policy for WhatsApp Business Communication

1. Introduction and Scope

At Nippon paint ("we," "us," or "our"), your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with us via WhatsApp Business.

This policy applies to:

• End Users who communicate with us through WhatsApp.
• Customers who use our services.
• Visitors of our website, mobile apps, or online platforms.

We comply with:

• WhatsApp’s Business and Commerce Policies
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• UAE Data Protection Law (DPL)
• Other applicable data protection regulations

2. Information We Collect

2.1 Data from WhatsApp Interactions

We may collect:

• Contact Information: Phone number, WhatsApp profile name
• Message Content: Text, media files, and documents
• Metadata: Timestamps, device details, location (approximate), message IDs, and delivery/read receipts

2.2 Customer-Provided Data

If you use our services, we may process:

• Order and transaction details
• Payment and shipping information
• Any other information you voluntarily provide

2.3 Automatically Collected Data

Through WhatsApp and our digital platforms:

• Usage patterns (e.g., chat frequency, response time)
• Technical data (e.g., browser, OS)
• Aggregated analytics

3. How We Use Your Information

Purpose

Data Used

Legal Basis

Order Updates & Customer Support

Contact info, chat history

Contractual necessity

Processing Transactions

Payment & order data

Contractual necessity

Marketing Messages

Phone number

Explicit consent

Fraud & Security

IP, device data

Legitimate interest

Analytics & Improvement

Usage data

Legitimate interest

Legal Compliance

Transaction data

Legal obligation

4. Data Sharing Practices

4.1 Third Parties We Work With

We may share data with:

• WhatsApp (Meta Platforms, Inc.) – to facilitate communication
• Payment processors and logistics partners
• Cloud and CRM service providers

All third-party processors are bound by contracts that ensure data privacy and security.

4.2 Legal Disclosures

We may disclose data:

• If required by law (e.g., to regulators or law enforcement)
• For compliance with tax and legal obligations

5. How We Protect Your Data

5.1 Technical Measures

• End-to-end encryption for messages
• Secure cloud hosting
• Access control and authentication protocols

5.2 Organizational Measures

• Staff training and internal data governance
• Limited access to sensitive data
• Incident response plans

6. Data Retention Policy

Data Type

Retention Period

Reason

Chat Messages

24 months

Operational need

Transactions

7 years

Legal compliance

User Profiles

Until request for deletion

Account management

Marketing Data

Until opt-out

Consent-based

7. Your Rights

You can:

• Request access to your data
• Correct or delete personal data
• Withdraw consent at any time
• Opt out of WhatsApp messages by replying “OPT OUT”

To exercise any of these rights, contact us at: [email protected]

8. International Transfers

Data may be processed outside your country. We use standard safeguards like:

• Standard Contractual Clauses (SCCs)
• Data Privacy Framework certifications

9. Policy Updates

We may update this policy periodically. You will be notified via:

• WhatsApp messages
• Email
• Website announcements

Version: 1.0 Effective Date: 27-05-2025 Last Updated: 27-05-2025

10. Contact Us

Data Protection Officer: Sreekanth Menon Email: [email protected]

Registered Address: Nippon Paint India

Plot No. K-8(1), Phase-II, SIPCOT Industrial Park, Mambakkam Village, Sunguvarchatiram, Kancheepuram, Tamil Nadu - 602106, India